Customer Service

Shipping & Delivery
Same Day Delivery: If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. For same day service on Saturday please order by 12:00 pm.

Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-8pm.
Returns & Replacements
Fresh Flowers: At Elsa Fleuriste we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Balloons: Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Ordering
At Elsa Fleuriste, we are dedicated to finding the right floral arrangement for your occasion. For this reason we have made it as easy as possible to order online. Browse through our many products, and contact us if you eed further assistance.
Payment, Pricing & Promotions
We accept Paypal and all major credit cards. All payments are through Paypal, so you can either pay directly with your Paypal account, or, if you don't have a Paypal account, you can use Paypal to pay by any major credit card, even if you don't have an account.
Viewing Orders
You can view orders by loggin into your account.. You will be able to track all orders from there.